REFUND & RETURN POLICY
Simple, easy, and hassle-free returns
🟣 1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
- Item must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
- Return request must be made within 3 days of delivery
🟣 2. Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, or damaged
- Clearance or sale items (if stated)
- Accessories (if applicable)
🟣 3. Exchange Policy
We offer exchanges for size or product issues (subject to stock availability).
If your desired size is unavailable, we may offer an alternative or store credit.
🟣 4. Refund Policy
- Refunds are processed only for defective or incorrect items
- Approved refunds will be issued via the original payment method
- Processing time: 5–7 working days
🟣 5. Return Process
To initiate a return:
- Contact us via WhatsApp or email
- Provide your order number and issue details
- Our team will guide you through the return steps
🟣 6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
🟣 7. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 24 hours with photos for quick resolution.
🟣 8. Contact Us
For any return or refund inquiries:
📧 info@rangolibazaar.my
📞 +60 16-833 6479
👉 Or chat with us on WhatsApp for faster assistance
